Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Gap in Voice Insights Call Summaries
      Incident Report for Twilio
      Resolved
      The backfill is now complete and Voice Insights Call Summaries for calls that ended between 4:30 and 5:00AM are available.
      Posted Sep 19, 2024 - 10:59 PDT
      Update
      Our engineers are continuing to work on backfilling the data between 4:30am and 5am PDT.
      Posted Sep 19, 2024 - 08:53 PDT
      Investigating
      Voice insights Customers are not able to access call summaries from 4:30 am - 5:00 am PDT using API, console or eventstream.
      Posted Sep 19, 2024 - 06:34 PDT
      This incident affected: PROGRAMMABLE VOICE (Voice Insights).
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