Gap in Voice Insights Call Summaries

Incident Report for Twilio

Resolved

The backfill is now complete and Voice Insights Call Summaries for calls that ended between 4:30 and 5:00AM are available.

Posted Sep 19, 2024 - 10:59 PDT

Our engineers are continuing to work on backfilling the data between 4:30am and 5am PDT.

Posted Sep 19, 2024 - 08:53 PDT

Voice insights Customers are not able to access call summaries from 4:30 am - 5:00 am PDT using API, console or eventstream.

Posted Sep 19, 2024 - 06:34 PDT

This incident affected: PROGRAMMABLE VOICE (Voice Insights).