SMS Delivery Failures Over a Subset of Short Codes to Sprint Spectrum Network in the US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Sprint Spectrum network in the US. This incident has been resolved.

Posted Nov 11, 2022 - 12:57 PST

Monitoring

We are observing successful SMS delivery over a subset of short codes to Sprint Spectrum network in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 11, 2022 - 11:02 PST

Update

We are still experiencing SMS delivery failures over a subset of short codes to Sprint Spectrum network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 11, 2022 - 09:26 PST

Investigating

We are experiencing SMS delivery failures over a subset of short codes to Sprint Spectrum network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 11, 2022 - 08:28 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).