SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.

Posted Oct 15, 2026 - 09:38 PDT

Update

Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 15, 2026 - 07:25 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 15, 2026 - 06:24 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).