Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS Delivery Delays and Failures To and From Twilio Canadian Short Codes
Incident
Report for Twilio
Resolved
We are seeing full recovery of service. This issue is now resolved.
Update
We are continuing to see recovery of delivery rates. We are monitoring the status still.
Monitoring
We are seeing a gradual improvement in message delivery. We are continuing to monitor the progress until service is restored fully.
Update
Following an Emergency maintenance conducted by our carrier partner we are seeing initial signs of recovery. We will continue to monitor this until service is fully restored. An update will be provided as soon as more information becomes available
Update
Our carrier partner will be conducting an emergency maintenance from 00:00 PST to 02:00 PST on Friday December 11 2020 to deploy changes and conduct testing, aiming to fully restore the traffic. During this time, there could be intermittent network outages causing message delivery delays and failures. We will provide another update shortly after the maintenance window, or as soon as more information becomes available.
Update
Our carrier partner continues to work on addressing the issue causing message delivery delays and failures from and to Canadian short code numbers. With the off-peak traffic volume, we expect to see improved performance over the next few hours. We expect to provide another update in 8 hours or as soon as more information becomes available.
Identified
Our carrier partner has restored partial service. Messages are being delivered but are delayed. Our team continues to work to restore full service and will send additional information in 4 hours or as soon as we have more information.
Update
We are continuing to experience message delivery delays and failures sending from and to Twilio Canadian short code numbers. There was a brief recovery but starting at 11:55 PT, we are seeing service degradation impacting all Canadian short code customers. Our team is actively working with our carrier partner to restore the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still working actively with our carrier partner to resolve the message delivery issue sending to and From Twilio Canadian short code numbers for a subset of customers. Messages may be delayed significantly or undelivered. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still working actively with our carrier partner to resolve the message delivery issue sending to and From Twilio Canadian short code numbers for a subset of customers. Messages may be delayed significantly or undelivered. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
A subset of customers are still experiencing delivery delays when sending to and From Twilio Canadian short code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing improvements in SMS delivery when sending to and from Twilio Canadian short code numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
A fix has been implemented and we are now monitoring to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified the issue and are currently working on a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
A subset of customers are experiencing delivery failures when sending to Twilio Canadian short code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).