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        SMS Delays from Brazilian Operators TIM and Claro

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delays from Brazilian Operators TIM and Claro. This incident has been resolved.
        Posted Aug 24, 2020 - 08:09 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update daily as more information becomes available.
        Posted Aug 23, 2020 - 18:05 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update daily as more information becomes available.
        Posted Aug 22, 2020 - 17:53 PDT

        Update

        We continue to experience resolution and no delays from Brazilian Operator TIM. Our engineers are continuing to work with our carrier partner to resolve the SMS delays that still exist from Claro. This issue is affecting a small subset of Brazilian Twilio numbers. We will provide an update daily as more information becomes available.
        Posted Aug 21, 2020 - 17:50 PDT

        Update

        We are continuing to investigate this issue.
        Posted Aug 21, 2020 - 09:20 PDT

        Update

        We continue to experience resolution and no delays from Brazilian Operator TIM. Our engineers are continuing to work with our carrier partner to resolve the SMS delays that still exist from Claro. This issue is affecting a small subset of Brazilian Twilio numbers. We will provide an update daily as more information becomes available.
        Posted Aug 20, 2020 - 15:06 PDT

        Update

        We continue to experience resolution and no delays from Brazilian Operator TIM. Our engineers are continuing to work with our carrier partner to resolve the SMS delays that still exist from Claro. This issue is affecting a small subset of Brazilian Twilio numbers. We will provide an update daily as more information becomes available.
        Posted Aug 19, 2020 - 15:10 PDT

        Update

        We are no longer experiencing inbound SMS delays from Brazilian Operator TIM. Our engineers are continuing to work with our carrier partner to resolve the SMS delays from Claro. This issue is affecting a small subset of Brazilian Twilio numbers. We will provide an update daily as more information becomes available.
        Posted Aug 18, 2020 - 15:04 PDT

        Update

        We are no longer experiencing inbound SMS delays from Brazilian Operator TIM. Our engineers are continuing to work with our carrier partner to resolve the SMS delays from Claro. This issue is affecting a small subset of Brazilian Twilio numbers. We will provide an update daily as more information becomes available.
        Posted Aug 17, 2020 - 14:48 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update daily as more information becomes available.
        Posted Aug 16, 2020 - 23:10 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update daily as more information becomes available.
        Posted Aug 15, 2020 - 22:00 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update daily as more information becomes available.
        Posted Aug 14, 2020 - 22:00 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update daily as more information becomes available.
        Posted Aug 13, 2020 - 23:05 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update daily as more information becomes available.
        Posted Aug 12, 2020 - 22:00 PDT

        Update

        We are still experiencing SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 16 hours or as more information becomes available.
        Posted Aug 12, 2020 - 06:00 PDT

        Update

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 11, 2020 - 21:55 PDT

        Update

        We are still experiencing inbound SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as more information becomes available
        Posted Aug 11, 2020 - 14:00 PDT

        Update

        We are still experiencing inbound SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as more information becomes available.
        Posted Aug 11, 2020 - 09:59 PDT

        Update

        We are still experiencing inbound SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as more information becomes available.
        Posted Aug 11, 2020 - 08:00 PDT

        Update

        We are experiencing inbound SMS delays from Brazilian Operators TIM and Claro. This issue is affecting a small subset of Brazilian Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as more information becomes available.
        Posted Aug 11, 2020 - 07:22 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 11, 2020 - 07:01 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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