MMS Delivery Delays Toward US Operators From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US operators. This incident has been resolved.

Posted Nov 05, 2020 - 23:55 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to US operators from a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2020 - 22:13 PST

Update

We are experiencing MMS delivery delays when sending messages to US operators from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 05, 2020 - 22:05 PST

Update

We are experiencing MMS delivery delays when sending messages to US operators from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 05, 2020 - 18:04 PST

Update

While monitoring, we found that we have continued experiencing MMS delivery delays when sending messages to US operators from a subset of short codes. Our engineers will continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2020 - 15:55 PST

Update

We are observing successful MMS delivery to US Operators. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2020 - 13:18 PST

Update

We are experiencing MMS delivery delays when sending messages to US operators. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 05, 2020 - 12:08 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 05, 2020 - 12:03 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).