Non-Delivery for SMS to T-Mobile US from short codes

Incident Report for Twilio

Resolved

All services are operating normally.

Posted Apr 07, 2018 - 17:20 PDT

Identified

We are seeing recovery and message delivery delays are reducing. This incident caused message delivery delays only and no messages failed to deliver. We will post another update when message delivery times have normalized again.

Posted Apr 07, 2018 - 17:13 PDT

Update

We are continuing to work with our carrier partner on resolving the issue. We will post another update in 2 hours.

Posted Apr 07, 2018 - 16:25 PDT

Update

Our engineering team continues to work with our carrier partner on a resolution. Another update will be posted in 1 hour.

Posted Apr 07, 2018 - 15:20 PDT

Update

We are continuing to work with our carrier partner on a resolution. Another update will be posted in 1 hour.

Posted Apr 07, 2018 - 14:17 PDT

Investigating

We are experiencing delivery issues for SMS to T-Mobile US numbers from some short codes. Our engineering team is working with our carrier partner to resolve the issue. We will post another update in 1 hour.

Posted Apr 07, 2018 - 13:13 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).