SMS Delivery Delays to Digicel in Papua New Guinea

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Digicel network in Papua New Guinea. This incident has been resolved.

Posted May 24, 2022 - 00:48 PDT

Monitoring

We are observing recovery in SMS delivery delays to Digicel network in Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 23, 2022 - 22:49 PDT

Update

We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted May 23, 2022 - 03:59 PDT

Update

We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted May 22, 2022 - 12:12 PDT

Update

We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 22, 2022 - 04:22 PDT

Update

We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 22, 2022 - 00:24 PDT

Update

We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 21, 2022 - 22:32 PDT

Update

We are continuing to investigate this issue.

Posted May 21, 2022 - 21:33 PDT

Update

We are experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 21, 2022 - 21:32 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery in Papua New Guinea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 21, 2022 - 21:23 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).