Messages delivery delays to and from Sprint over shortcodes in US

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 30, 2020 - 16:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 30, 2020 - 15:57 PDT

Update

We are observing SMS delays to and from Sprint over shortcodes in US. The carrier is aware of this issue and is working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.

Posted Mar 30, 2020 - 15:29 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 30, 2020 - 15:28 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).