Charge Payments Made With Pay Verb Using CardConnect Payment Provider are Failing

Incident Report for Twilio

Resolved

Charge payments made with Pay verb using CardConnect payment provider are going through successfully. This incident is now resolved.

Posted Jan 15, 2021 - 11:59 PST

Monitoring

We are now seeing recovery with charge payments made with Pay verb using CardConnect payment provider. We will continue to monitor to ensure full service recovery. We will post an update within 2 hours or as soon as it becomes available.

Posted Jan 15, 2021 - 11:16 PST

Update

We are experiencing an issue where charge payments made with Pay verb with CardConnect payment provider are failing. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 15, 2021 - 10:41 PST

Investigating

Our monitoring systems have detected a potential issue with Pay verb. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 15, 2021 - 10:24 PST

This incident affected: PROGRAMMABLE VOICE US1 (TwiML US1).