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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Some Inbound calls to numbers in Europe are resulting in duplicate call flows
      Incident Report for Twilio
      Resolved
      This incident has been resolved.
      Posted Jan 31, 2020 - 18:33 PST
      Update
      We are continuing to monitor for any further issues.
      Posted Jan 31, 2020 - 15:42 PST
      Monitoring
      The engineering team has made changes that should prevent duplicate calls from occurring. We are continuing to monitor this issue.
      Posted Jan 31, 2020 - 12:42 PST
      Update
      We have identified that only calls in the UK are affected by this incident. We are working with our carriers to resolve this issue as soon as possible.
      Posted Jan 31, 2020 - 09:53 PST
      Investigating
      Since 7am PT some Inbound calls to numbers in Europe have been resulting in duplicate call flows. We are working with our carriers to resolve the issue.
      Posted Jan 31, 2020 - 08:59 PST
      This incident affected: CARRIER NETWORK (Voice, Europe).
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