Some Inbound calls to numbers in Europe are resulting in duplicate call flows

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jan 31, 2020 - 18:33 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 31, 2020 - 15:42 PST

Monitoring

The engineering team has made changes that should prevent duplicate calls from occurring. We are continuing to monitor this issue.

Posted Jan 31, 2020 - 12:42 PST

Update

We have identified that only calls in the UK are affected by this incident. We are working with our carriers to resolve this issue as soon as possible.

Posted Jan 31, 2020 - 09:53 PST

Investigating

Since 7am PT some Inbound calls to numbers in Europe have been resulting in duplicate call flows. We are working with our carriers to resolve the issue.

Posted Jan 31, 2020 - 08:59 PST

This incident affected: CARRIER NETWORK (Voice, Europe).