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Some Inbound calls to numbers in Europe are resulting in duplicate call flows
Incident Report for Twilio
Resolved
This incident has been resolved.
Posted Jan 31, 2020 - 18:33 PST
Update
We are continuing to monitor for any further issues.
Posted Jan 31, 2020 - 15:42 PST
Monitoring
The engineering team has made changes that should prevent duplicate calls from occurring. We are continuing to monitor this issue.
Posted Jan 31, 2020 - 12:42 PST
Update
We have identified that only calls in the UK are affected by this incident. We are working with our carriers to resolve this issue as soon as possible.
Posted Jan 31, 2020 - 09:53 PST
Investigating
Since 7am PT some Inbound calls to numbers in Europe have been resulting in duplicate call flows. We are working with our carriers to resolve the issue.
Posted Jan 31, 2020 - 08:59 PST
This incident affected: CARRIER NETWORK (Voice, Europe).