Customer API requests to create Outbound Faxes are failing for some customers.

Incident Report for Twilio

Resolved

The issue that prevented creation of outbound faxes has been resolved.

Posted Apr 29, 2020 - 15:25 PDT

Monitoring

A fix for the issue that caused failures on outbound fax creation has been implemented, and we are monitoring for issues.

Posted Apr 29, 2020 - 14:39 PDT

Update

API calls to create outbound faxes are failing. Our engineers are working to identify the issue. We will provide more information as we identify it.

Posted Apr 29, 2020 - 13:58 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 29, 2020 - 13:47 PDT