Super SIM Connectivity Issues

Incident Report for Twilio

Resolved

The 2G/3G connectivity issue has been resolved and Super SIM is operating normally at this time.

Posted Jan 31, 2021 - 13:35 PST

Monitoring

We have seen recovery of the network connectivity issue with Super SIM. We are continuing to monitor for service stability, and will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 31, 2021 - 13:18 PST

Update

We are still experiencing Super SIM connectivity issues. Some devices may experience delays while attaching to 2G/3G networks. Already connected devices should not be affected. Our engineering team continues to work with the affected network provider to resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.

Posted Jan 31, 2021 - 11:40 PST

Update

We are continuing to work with our network provider to resolve the Super SIM connectivity issues impacting some devices attaching to 2G/3G networks. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 31, 2021 - 09:54 PST

Update

We are experiencing Super SIM connectivity issues. Some devices may experience delays while attaching to 2G/3G networks. Already connected devices should not be affected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Jan 31, 2021 - 09:01 PST

Investigating

Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 31, 2021 - 08:55 PST