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Elevated Filtering for Long Code Outbound SMS to US Carriers
Incident Report for Twilio
Resolved
Thank you for your patience! All systems are now operating as designed.
Posted about 3 years ago. Feb 14, 2016 - 12:00 PST
Update
We are continuing to work with our carrier partners to address this filtering issue. While the drop in filtering rates continue to hold, the rates are still elevated from week over week baselines. We expect another update in 4hours.
Posted about 3 years ago. Feb 14, 2016 - 08:42 PST
Update
We are continuing to work with our carrier partners to address this filtering issue. While the drop in filtering rates continue to hold, the rates are still elevated from week over week baselines. We expect another update in 8 hours.
Posted about 3 years ago. Feb 14, 2016 - 00:51 PST
Update
We are continuing to work with our carrier partners to address this filtering issue. While the drop in filtering rates continue to hold, the rates are still elevated from week over week baselines. We expect another update in 4 hours.
Posted about 3 years ago. Feb 13, 2016 - 20:24 PST
Update
We continue to work with our carrier partners to address this filtering issue. The drop in filtering rates continues to hold, however rates are still elevated from week over week baselines. We expect an update in 2 hours.
Posted about 3 years ago. Feb 13, 2016 - 18:23 PST
Update
We continue to work with our carrier partners to address this issue. The drop in filtering rates continues to hold, however rates are still elevated from week over week baselines. We expect an update in 2 hours.
Posted about 3 years ago. Feb 13, 2016 - 16:01 PST
Update
We continue to work with our carrier partners to address this issue. In the last 2 hours we have seen substantial drops in filtering, however rates continue to be elevated from baseline. We expect an update in 2 hours.
Posted about 3 years ago. Feb 13, 2016 - 13:43 PST
Update
We are still observing elevated filtering for Long Code Outbound SMS to specific carriers in the US. We are continuing to work closely with our providers to restore service to normal. We expect an update in 4 hours.
Posted about 3 years ago. Feb 13, 2016 - 09:47 PST
Update
We have confirmed the removal of some specific carrier filters for Long Code Outbound SMS, resulting in a reduction of filtering in the US. However we are still observing elevated filtering from normal operating levels. We are continuing to escalate with our providers and working to restore service to normal. We expect an update in 8 hours.
Posted about 3 years ago. Feb 13, 2016 - 01:40 PST
Update
We are still observing elevated carrier filtering for Long Code Outbound SMS in the US. We are continuing to work closely with our providers to completely restore service to normal.
Posted about 3 years ago. Feb 13, 2016 - 00:08 PST
Update
We have confirmed an improvement on filtering for Long Code Outbound SMS in the US. We are continuing to work closely with our providers to completely restore service to normal. We expect to provide another update in 4 hours.
Posted about 3 years ago. Feb 12, 2016 - 20:48 PST
Update
We have determined the cause of elevated filtering for Long Code Outbound SMS to US carriers. We are continuing to work closely with our providers to restore service to normal. We expect to provide another update in 2 hours.
Posted about 3 years ago. Feb 12, 2016 - 18:30 PST
Update
We have determined the source of elevated filtering for Long Code Outbound SMS to US carriers. We are continuing to work closely with our providers to restore service to normal. We expect to provide another update in 2 hours.
Posted about 3 years ago. Feb 12, 2016 - 16:33 PST
Update
We are continuing to work with our providers to alleviate the Outbound SMS filtering issues to US Carriers and restore service to normal. Some Long Code SMS messages are being filtered. Messages with a URL have a higher tendency to be filtered. We expect to provide another update in 60 minutes.
Posted about 3 years ago. Feb 12, 2016 - 15:05 PST
Update
We are continuing to work with our providers to alleviate the Outbound SMS filtering issues to US Carriers and restore service to normal. At this time some Long Code SMS messages are being filtered. Messages with a URL have a higher tendency to be filtered. We expect to provide another update in 60 minutes.
Posted about 3 years ago. Feb 12, 2016 - 13:57 PST
Update
We are continuing to work with our providers to alleviate the Outbound SMS issues to US Carriers and restore service to normal. At this time some Long Code SMS messages are being filtered. Messages with a URL have a higher tendency to be filtered. We expect to provide another update in 60 minutes.
Posted about 3 years ago. Feb 12, 2016 - 12:52 PST
Update
We are continuing to work with our providers to alleviate the outbound issue to US carriers and restore service to normal. At this time some Long Code SMS messages are still impacted. We expect to provide another update in 60 minutes.
Posted about 3 years ago. Feb 12, 2016 - 12:15 PST
Update
We are continuing to work with our provider to alleviate the outbound issue to US carriers and restore service to normal. At this time some Long Code SMS messages are still impacted. We expect to provide another update in 60 minutes.
Posted about 3 years ago. Feb 12, 2016 - 11:17 PST
Update
We are continuing to work with our provider to alleviate the outbound issue to US carriers and restore service to normal. At this time some Long Code SMS messages are still impacted. We expect to provide another update in 30 minutes.
Posted about 3 years ago. Feb 12, 2016 - 10:47 PST
Identified
We are working with our provider to alleviate the outbound issue to US carriers and restore service to normal. At this time some Long Code SMS messages may still be impacted. We expect to provide another update in 30 minutes.
Posted about 3 years ago. Feb 12, 2016 - 10:16 PST
Investigating
We are investigating reports of message failures to AT&T endpoints. We expect to provide another update in 30 min.
Posted about 3 years ago. Feb 12, 2016 - 09:43 PST