Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Delays in message deletion affecting Programmable SMS for ~10% of customers
Incident
Report for Twilio
Resolved
As of 7:30 pm Pacific time, all the delete requests have been processed and all the rest queues have cleared.
Update
We are still processing the backlog of delete requests. This is taking longer than originally estimated. The current estimate to completion is six hours. We will provide another update if there is a material change to this estimate
Monitoring
Our engineers have located the source of the bottleneck and we have provisioned extra capacity to process the backlog of delete requests. We expect the backlog to clear within the next two hours. We will post another update when all the queues have cleared.
Update
Our team continues to work on resolving the issue. We will provide the next update within an hour.
Investigating
We are currently investigating an issue with Programmable SMS. A subset of customers whose account SIDs start with AC0d through AC20 may experience a delay in message deletion. Affected customers will get a 2xx response from the API, but the messages continue to be fetchable. Our team is working on resolving the issue. We will provide an update within an hour.
This incident affected: PROGRAMMABLE MESSAGING (SMS).