Flex Insights Outage

Incident Report for Twilio

Resolved

Historical Reporting issue has been resolved and Flex Insights is operating normally at this time.

Posted Nov 13, 2025 - 06:17 PST

Monitoring

Flex Insights Historical Reporting platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 05:55 PST

Investigating

We are currently experiencing an outage with our Flex Insights Historical Reporting platform due to an issue with our BI vendor. We will provide further updates in 1 hour or as they become available.

Posted Nov 13, 2025 - 05:15 PST

This incident affected: FLEX (Flex Insights).