Console Issues When creating Secondary Business Profiles in TrustHub

Incident Report for Twilio

Resolved

TrustHub incident in the console has been resolved and service is operating normally at this time.

Posted Nov 03, 2023 - 09:46 PDT

Monitoring

TrustHub in the console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 03, 2023 - 08:58 PDT

Update

We are investigating issues with TrustHub in the console. Customers are unable to use the Console to create secondary business profiles when within the context of a subaccount. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 03, 2023 - 08:54 PDT

Investigating

Our monitoring systems have detected a potential issue with the TrustHub Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 03, 2023 - 08:24 PDT

This incident affected: TWILIO PLATFORM (Trust Hub).