500s Errors Enqueuing and Dequeuing Calls Using TwiML and API in Programmable Voice

Incident Report for Twilio

Resolved

Twilio Programmable Voice was degraded for 3 minutes between 14:50 and 14:53 Pacific Time on 10/17/2024. During this period of time, customers may have experienced multiple 500s errors enqueuing and dequeuing calls using TwiML and API. The issue has now been resolved.

Posted Oct 17, 2024 - 15:11 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 17, 2024 - 15:00 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Queue US1).