SMS Delivery Delays to Multiple Networks in the United Arab Emirates

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery delays when sending messages to multiple networks in the United Arab Emirates issue, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Oct 04, 2023 - 15:13 PDT

Update

We are still experiencing SMS delivery delays when sending messages to multiple networks in the United Arab Emirates. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 04, 2023 - 14:28 PDT

Update

We are still experiencing SMS delivery delays when sending messages to multiple networks in the United Arab Emirates. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2023 - 12:33 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 04, 2023 - 11:39 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).