Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Extended Response Times/500s from TaskRouter Statistics Endpoint
Incident
Report for Twilio
Resolved
Extended response times and 500 errors have been resolved and TaskRouter Statistics Endpoint is operating normally at this time.
Update
We are continuing to work on a fix for the issue causing extended response times and HTTP 500 responses from our TaskRouter Statistics Endpoint. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for the issue causing extended response times and HTTP 500 responses from our TaskRouter Statistics Endpoint. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for the issue causing extended response times and HTTP 500 responses from our TaskRouter Statistics Endpoint. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for the issue causing extended response times and HTTP 500 responses from our TaskRouter Statistics Endpoint. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for the issue causing extended response times and HTTP 500 responses from our TaskRouter Statistics Endpoint. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing extended response times and 500 errors in TaskRouter Statistics Endpoint and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We continue investigating an elevated rate of 500 errors and extended response times when TaskRouter or Flex Customers pull reporting data/statistics for already handled or completed tasks. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Update
We are currently investigating an elevated rate of 500 errors and extended response times when TaskRouter or Flex Customers pull reporting data/statistics for already handled or completed tasks. Data for existing tasks should be fine. This is not affecting customer ability to use Flex, but is solely isolated to the reporting data/statistics. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with TaskRouter Statistics Endpoint. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TaskRouter.