SMS Delivery Delays To Digicel Trinidad and Tobago

Incident Report for Twilio

Resolved

We are experiencing SMS delivery delays when sending messages to Digicel in multiple countries. Our engineers are working with our carrier partner to resolve the issue for all countries. To better facilitate our communications, we have merged these issues into a single incident here https://status.twilio.com/incidents/7zptsrqyn522. Please utilize that incident to continue tracking the issue.

Posted Apr 16, 2022 - 12:50 PDT

Investigating

We are continuing to experiencing SMS delivery delays when sending messages to Digicel Trinidad and Tobago. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2022 - 12:10 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Digicel Trinidad and Tobago. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 11:35 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Digicel Trinidad and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2022 - 09:45 PDT

Update

We are experiencing SMS delivery delays when sending messages to Digicel Trinidad and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2022 - 08:45 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays To Digicel Trinidad and Tobago. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 16, 2022 - 08:38 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).