Flex Conference - Unable to Transfer External Calls

Incident Report for Twilio

Resolved

We are no longer experiencing issues with Flex- Conference Participants API. This issue has been resolved.

Posted May 19, 2021 - 11:39 PDT

Monitoring

We are seeing recovery in Flex conference. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted May 19, 2021 - 11:09 PDT

Investigating

Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 19, 2021 - 11:00 PDT

This incident affected: FLEX (Flex Application Platform).