Delivery delays for shortcode messages to T-Mobile handsets

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jul 09, 2018 - 07:07 PDT

Update

All services are operating normally.

Posted Jul 09, 2018 - 04:34 PDT

Update

Service appears to be stable. We are continuing to monitor the situation and will close the incident once resolution has been confirmed with our carrier partner.

Posted Jul 09, 2018 - 03:11 PDT

Monitoring

We are seeing recovery of the problem. Our engineering team will continue to monitor the situation. We will post another update in 30 minutes.

Posted Jul 09, 2018 - 02:30 PDT

Investigating

We are experiencing delays in delivering short code messages to some T-Mobile handsets. We are working with our carrier partners to restore service. We will post another update in 1 hour.

Posted Jul 09, 2018 - 00:52 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).