Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Message delivery from long codes to/from Verizon numbers and from some short codes to all carriers delayed.
Incident
Report for Twilio
Resolved
All services are back to normal. We are still investigating older queued messages.
Monitoring
New messages are being delivered in real time. Queues are still clearing. We are continuing to monitor this issue.
Update
We are starting to see messages being delivered to/from Verizon long codes. We do not have an update on how fast they will be delivered.
Short code delays queues are clearing as well. We do not have an estimate for when they will be cleared at this time.
Short code delays queues are clearing as well. We do not have an estimate for when they will be cleared at this time.
Update
We are currently experiencing significant delays for inbound and outbound SMS to/from Verizon long codes.
The carrier has acknowledged the issue and is actively working to resolve.
There was a brief additional issue with outbound delays to some short codes. This has already been rectified by the carrier and queues are now clearing.
The carrier has acknowledged the issue and is actively working to resolve.
There was a brief additional issue with outbound delays to some short codes. This has already been rectified by the carrier and queues are now clearing.
Update
We are seeing delays of 10 minutes or longer for all SMS messages originating from or terminating to Verizon numbers. This issue impacts any messages from a non-Verizon carrier to a Verizon number. The carrier has acknowledged the issue.
Identified
Message delivery to Verizon numbers for any messages originated from other carriers and from Twilio is delayed. The issue only affects delivery to Verizon numbers.
Investigating
Delivery of SMS and MMS messages to Verizon and AT&T phones see delays as long as 10 minutes due to a carrier issue. We are actively working with the carrier to resolve the problem.
This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS, SMS).