SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom Israel

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel is operating normally.

Posted Oct 04, 2026 - 11:19 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 04, 2026 - 07:16 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2026 - 05:16 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 04, 2026 - 03:51 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2026 - 01:51 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 04, 2026 - 00:49 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).