We are no longer experiencing delays on SMS delivery when sending messages to the Claro network in Brazil. This incident has been resolved.
Posted Jan 11, 2021 - 11:37 PST
Monitoring
We are observing improvement on SMS delivery when sending messages to the Claro network in Brazil. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 11, 2021 - 09:38 PST
Update
We are experiencing SMS delivery delays when sending messages to the Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 11, 2021 - 08:43 PST
Investigating
Our monitoring systems have detected a potential issue with message delivery to Brazil Claro. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jan 11, 2021 - 08:35 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).