Recording Transcriptions Delayed In Programmable Voice

Incident Report for Twilio

Resolved

We are no longer experiencing increased latency for customers who are using the Voice transcription services. This incident has been resolved.

Posted Feb 24, 2022 - 21:08 PST

Monitoring

We are observing recovery in recording transcription delays in Programmable Voice. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 24, 2022 - 20:39 PST

Update

We are currently experiencing increased latency for customers who are using the Voice transcription services. Currently the problem is causing delays in the creation of transcriptions. Our engineers are currently working to investigate the errors and to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 24, 2022 - 20:26 PST

Investigating

We are experiencing recording transcription delays in Programmable Voice. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 24, 2022 - 20:03 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).