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        System Metrics

        Processing Delays for Hosted Number Orders (HNO)

        Incident Report for Twilio

        Resolved

        Processing delays for Hosted Number Orders (HNO) has been resolved, and PHONE NUMBERS is operating normally at this time.
        Posted Feb 11, 2022 - 18:24 PST

        Update

        Hosted Number Order after signing a Letter of Authorization Signature (LOA) is continuing to operate normally. We will continue to monitor for system stability. We'll provide another update 30 minutes or as soon as more information becomes available.
        Posted Feb 11, 2022 - 17:53 PST

        Update

        Hosted Number Order after signing a Letter of Authorization Signature (LOA) is continuing to operate normally. We will continue to monitor for system stability. We'll provide another update 30 minutes or as soon as more information becomes available.
        Posted Feb 11, 2022 - 17:24 PST

        Update

        Hosted Number Order after signing a Letter of Authorization Signature (LOA) is continuing to operate normally. We will continue to monitor for system stability. We'll provide another update 30 minutes or as soon as more information becomes available.
        Posted Feb 11, 2022 - 16:54 PST

        Monitoring

        Hosted Number Order after signing a Letter of Authorization Signature (LOA) is now operating normally. We will continue to monitor for system stability. We'll provide another update 30 minutes or as soon as more information becomes available.
        Posted Feb 11, 2022 - 16:23 PST

        Identified

        Our engineers have identified the issue causing a delay in the processing of Hosted Number orders after signing a Letter of Authorization Signature (LOA), and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 11, 2022 - 12:35 PST

        Update

        Customers may experience a delay in the Hosted Number Order after signing a Letter of Authorization Signature (LOA). Our engineers are currently investigating the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Posted Feb 11, 2022 - 10:38 PST

        Update

        Customers may experience a delay in the Hosted Number Order after signing a Letter of Authorization Signature (LOA). Our engineers are currently investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 11, 2022 - 09:43 PST

        Investigating

        We've become aware of a potential issue with Process Delays in LOA Signature. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 11, 2022 - 09:32 PST
        This incident affected: PHONE NUMBERS.