Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Mailing Address Validation Issues in the Twilio Console for a Subset of Customers
Incident
Report for Twilio
Resolved
The Mailing Address Validation Issues in the Twilio Console for a Subset of Customers has been confirmed as resolved by our engineering team.
Monitoring
Our Engineering team have implemented a change at 15:35 PST, and we are seeing a recovery on the mailing address validation. Some customers might have experienced issues validating the address during account upgrade or number provisioning process earlier. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to investigate Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to investigate Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
Our monitoring systems have detected a potential issue with our Mailing Address Validation in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).