SMS Delivery Delays to MTN Network in Nigeria

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.

Posted Apr 01, 2024 - 20:49 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 01, 2024 - 18:52 PDT

Monitoring

Posted Apr 01, 2024 - 16:52 PDT

Update

We continue to experience SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 01, 2024 - 14:24 PDT

Update

We continue to experience SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 01, 2024 - 10:24 PDT

Investigating

This incident causing SMS delivery delays when sending messages to MTN Network in Nigeria was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/dngvkn8rgtgm for previous updates. We continue working with our carrier partner to resolve the issue. Our next update will be provided in 2 hours. We apologize for the inconvenience and for any confusion this may have caused.

Posted Apr 01, 2024 - 08:25 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).