Missing Tax information On Invoices

Incident Report for Twilio

Resolved

The issue that caused missing tax amounts in January invoices for some US-based customers has been fixed. Corrected invoices that include tax charges for Jan 2022 are now available in the Console. The incident is now resolved. Please contact us at Twilio support if you have any questions and need further assistance.

Posted Feb 09, 2022 - 12:29 PST

Monitoring

The issue of January invoices for some US-based customers missing tax amounts has been fixed. Corrected invoices that include tax charges for Jan 2022 are now available in Console. We will continue to monitor this issue until 16:00 PT or as soon as we have more information to share.

Posted Feb 09, 2022 - 10:16 PST

Update

Upon further investigation the engineering teams identified that a fix to this issue will take longer than originally anticipated, thus invoiced customers can expect a corrected Jan 2022 invoice containing tax charges in the next few days. We will provide another update in 24 hours or as soon as we have more information to share. Please feel free to reach out to our support teams if you have already made a payment on the Jan 2022 invoice you received.

Posted Feb 08, 2022 - 15:24 PST

Update

Our team is actively working to get the invoices updated in Console. Invoiced customers will receive a corrected invoice containing tax charges in the next 24 hours. We will provide another update in 2 hours or as soon as we have more information to share.

Posted Feb 08, 2022 - 13:56 PST

Identified

We've identified that January invoices for some US-based customers are missing tax amounts. Our team is actively working to get the invoices updated in Console. Invoiced customers will receive a corrected invoice containing tax charges in the next 24 hours. We will provide another update in an hour or as soon as we have more information to share.

Posted Feb 08, 2022 - 12:56 PST

Investigating

We've become aware of a potential issue with Tax on Invoices Sent to Customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 08, 2022 - 11:48 PST

This incident affected: TWILIO PLATFORM (Billing).