SMS Delivery Delays to Altan Redes Network In Mexico Over a Subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. This incident has been resolved.

Posted May 28, 2024 - 13:35 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2024 - 11:31 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2024 - 09:42 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2024 - 08:44 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).