Message Creation Using Content Templates Impacted

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Oct 15, 2024 - 03:29 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2024 - 02:56 PDT

Identified

Our on-call engineers have identified an issue with message creation requests using content templates encountering 5xx errors. This impacts products like Programmable Messaging, Conversations, etc. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Oct 15, 2024 - 02:18 PDT

This incident affected: PROGRAMMABLE MESSAGING (Conversations, Content API).