Test Credentials Intermittently Triggering Unexpected Errors

Incident Report for Twilio

Resolved

Test credentials for SMS has been resolved and is operating normally at this time.

Posted Aug 26, 2020 - 13:30 PDT

Monitoring

Test credentials for SMS is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Aug 26, 2020 - 13:03 PDT

Update

We are continuing to investigate test credentials for SMS triggering unexpected errors intermittently. Message requests sent with live credentials are not impacted. We expect to provide another update in 1 hour or sooner when more information is available.

Posted Aug 26, 2020 - 12:03 PDT

Update

We are investigating test credentials for SMS triggering unexpected errors intermittently. Message requests sent with live credentials are not impacted. We expect to provide another update in 30 minutes or sooner when more information is available.

Posted Aug 26, 2020 - 11:40 PDT

Investigating

Our monitoring systems have detected a potential issue with test credentials intermittently triggering unexpected errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 26, 2020 - 11:09 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS).