SMS Delivery Delays and Failures To and From H3G UK

Incident Report for Twilio

Resolved

We are observing successful SMS Delivery To and From H3G UK and no longer experiencing delay or failures. This incident has been resolved.

Posted Jan 16, 2021 - 09:30 PST

Monitoring

We are observing improvement on SMS delivery To and From H3G UK. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 16, 2021 - 08:46 PST

Update

We are still experiencing delivery delays sending to UK H3G subscribers. In addition we are now experiencing issues with sending messages to UK H3G subscribers and customers may also experience issues receiving messages from UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 3 hours or as soon as additional information becomes available.

Posted Jan 16, 2021 - 05:39 PST

Update

We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as additional information becomes available.

Posted Jan 16, 2021 - 04:35 PST

Update

We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as additional information becomes available.

Posted Jan 16, 2021 - 02:24 PST

Update

We are experiencing delivery failures and delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.

Posted Jan 16, 2021 - 00:54 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 16, 2021 - 00:46 PST

This incident affected: CARRIER NETWORK (SMS, Europe).