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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays and Failures To and From H3G UK
      Incident Report for Twilio
      Resolved
      We are observing successful SMS Delivery To and From H3G UK and no longer experiencing delay or failures. This incident has been resolved.
      Posted Jan 16, 2021 - 09:30 PST
      Monitoring
      We are observing improvement on SMS delivery To and From H3G UK. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Jan 16, 2021 - 08:46 PST
      Update
      We are still experiencing delivery delays sending to UK H3G subscribers. In addition we are now experiencing issues with sending messages to UK H3G subscribers and customers may also experience issues receiving messages from UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 3 hours or as soon as additional information becomes available.
      Posted Jan 16, 2021 - 05:39 PST
      Update
      We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as additional information becomes available.
      Posted Jan 16, 2021 - 04:35 PST
      Update
      We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as additional information becomes available.
      Posted Jan 16, 2021 - 02:24 PST
      Update
      We are experiencing delivery failures and delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
      Posted Jan 16, 2021 - 00:54 PST
      Investigating
      Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Jan 16, 2021 - 00:46 PST
      This incident affected: CARRIER NETWORK (SMS, Europe).
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