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System Metrics
SMS Delivery Delays From a Subset of Shortcode to US Carriers
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers. This incident has been resolved.
Monitoring
We are observing recovery from the issue that caused SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers. We will monitor stability and will provide an update in 2 hours.
Update
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Short Codes to multiple US carriers and are continuing to work on a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Short Codes to multiple US carriers and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue with SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages from a subset of Shortcode to multiple US carriers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).