Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Programmable Wireless SIM update delays
Incident
Report for Twilio
Resolved
The downstream partner for Programmable Wireless has fully recovered and all delayed usage records for the period during the incident have been processed.
Monitoring
The downstream partner for Programmable Wireless has fully recovered from the earlier outage. Updates to Usage Records and billing for Data Usage and Commands for the time during the outage period are being processed as they are received.
Update
Our downstream partner has partially recovered and update requests for Programmable Wireless SIMs are being processed. SIMs that were stuck in `Scheduled` will move to `Updating` and then to an editable status once the update has completed. Usage Records and billing for Data and Commands may still be delayed until our partner fully recovers.
Identified
Our downstream partner for Programmable Wireless SIMs is continuing to resolve the root cause of the outage. SIMs with Status 'Scheduled' have their updates queued and will be applied once the partner recovers. The reporting and billing for Data Usage and Commands may also be delayed during this period. Full service restoration is now estimated to be 6 pm PDT. We will continue to provide updates as the timeline changes.
Update
Our downstream partner for Programmable Wireless SIMs is continuing to investigate the root cause of and recover from an outage. SIMs with Status 'Scheduled' have their updates queued and will be applied once the partner recovers. The reporting and billing for Data Usage and Commands may also be delayed during this period. Current estimate is services will be back to normal at 7 AM PDT. We will continue to provide updates as the timeline changes.
Investigating
Our downstream partner for Programmable Wireless SIMs is conducting emergency maintenance. This started at 8 AM PT on April 9, 2019. Users are experiencing delays in changing the Status or Rate Plan of their SIMs. SIMs with Status 'Scheduled' will have their updates applied once the partner is available again. Users will also see a delay in updates to UsageRecords. We are in close contact with our partner and working with them to resolve this as quickly as possible.