Retro India Upgrade Autorecharge Issue

Incident Report for Twilio

Resolved

During the Twilio account upgrade process, some customer accounts in India were mistakenly configured with account balance autorecharge enabled - a feature that is not supported. These accounts were not automatically charged but customers may have experienced issues while managing their billing preferences in the Twilio Console. This incident was resolved on August 12th.

Posted Jul 29, 2025 - 00:00 PDT