One-Way Audio on Outbound Calls

Incident Report for Twilio

Resolved

We are no longer experiencing one-way audio issues that impacted a small subset of programmable voice calls. This incident has been resolved.

Posted Mar 19, 2021 - 12:49 PDT

Update

We we continue to observe recovery with the one-way audio issues affecting a small subset of programmable voice calls between 10:21AM and 11:51AM pacific time. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 19, 2021 - 12:35 PDT

Monitoring

We are observing recovery with the one-way audio issues affecting a small subset of programmable voice calls between 10:21AM and 11:51AM pacific time. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 19, 2021 - 11:59 PDT

Investigating

We've become aware of a potential issue with one-way audio on voice calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 19, 2021 - 11:39 PDT

This incident affected: PROGRAMMABLE VOICE US1 (SIP Interface US1).