SMS Delivery Failures to Claro Network in Puerto Rico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Claro network in Puerto Rico. This incident has been resolved.

Posted Jan 20, 2024 - 12:31 PST

Monitoring

We are observing successful SMS delivery failures to Claro network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2024 - 10:31 PST

Update

We are still experiencing SMS delivery failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2024 - 08:02 PST

Investigating

We are experiencing SMS delivery failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 20, 2024 - 06:46 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).