Inbound Call Failures to a Subset of Twilio USA DC Phone Numbers

Incident Report for Twilio

Resolved

We have fully investigated the inbound call failures to a subset of Twilio USA DC Phone Numbers triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

Posted Oct 19, 2020 - 22:03 PDT

Update

We are observing a subset of call failures to Twilio USA DC phone numbers in the +1202 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 19, 2020 - 21:41 PDT

Update

Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio USA DC Phone Numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Oct 19, 2020 - 21:24 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 19, 2020 - 21:20 PDT

This incident affected: CARRIER NETWORK (Voice, North America).