SMS Delivery Failures on Videotron Canada

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures, when sending from a subset of short code numbers, to the Videotron network in Canada. This incident has been resolved.

Posted Aug 10, 2021 - 00:29 PDT

Update

We are continuing to experience outbound SMS delivery failures, when sending from a subset of short code numbers, to the Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours, or as soon as more information becomes available.

Posted Aug 09, 2021 - 19:50 PDT

Update

We are continuing to experience outbound SMS delivery failures, when sending from a subset of short code numbers, to the Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.

Posted Aug 09, 2021 - 11:50 PDT

Update

We are continuing to experience outbound SMS delivery failures, when sending from a subset of short code numbers, to the Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

Posted Aug 09, 2021 - 07:46 PDT

Update

We are continuing to experience outbound SMS delivery failures, when sending from a subset of short code numbers, to the Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Aug 09, 2021 - 05:50 PDT

Investigating

We are experiencing outbound SMS delivery failures, when sending from a subset of short code numbers, to the Videotron network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Aug 09, 2021 - 04:53 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).