Automated Alert: Customers Impacted for MMS Delivery Delays will be Contacted Directly

Incident Report for Twilio

Resolved

We have fully investigated the MMS delivery delays to US Carriers from a small subset of Twilio Short codes, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Dec 28, 2021 - 12:57 PST

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays to US Carriers from a small subset of Twilio Short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 28, 2021 - 12:43 PST