Delay in Delivery of Customer Transcription

Incident Report for Twilio

Resolved

We are no longer experiencing delay in delivery of Customer's Transcription Voicebase. This incident has been resolved.

Posted Nov 01, 2022 - 19:09 PDT

Monitoring

We have observed a recovery from the delay in delivery of Customer's Transcription Voicebase. We are monitoring the service to ensure a full recovery, and we will provide another update in 30 mins or as soon as more information becomes available.

Posted Nov 01, 2022 - 18:43 PDT

Investigating

Our monitoring systems have detected a potential issue with delay in Transcription Voicebase. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 01, 2022 - 18:31 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).