Virtual Agents with Google Dialogflow has been resolved and Programmable Voice is operating normally at this time.
Posted May 12, 2025 - 15:33 PDT
Monitoring
Programmable Voice customers connecting to Virtual Agents with Google Dialogflow should now be operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted May 12, 2025 - 13:37 PDT
Update
Programmable Voice customers connecting to Virtual Agents may experience connection errors to their virtual agent due to an issue with Google Dialogflow. We have escalated to Google and will provide another update in 1 hour or as soon as more information becomes available.
Posted May 12, 2025 - 13:21 PDT
Investigating
Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted May 12, 2025 - 13:03 PDT
This incident affected: PROGRAMMABLE VOICE (Dialogflow).
