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        Data Usage reporting and Billing Delayed for Programmable Wireless

        Incident Report for Twilio

        Resolved

        We have fully investigated the Programmable Wireless issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
        Posted Jul 18, 2020 - 16:21 PDT

        Identified

        We are currently seeing Data usage reporting and billing delayed due to missing usage records for Programmable Wireless (PW) and Narrow Band (NB) SIM cards. Our partner is currently working on a solution with the vendor.
        Posted Jul 18, 2020 - 15:53 PDT

        Investigating

        Our monitoring systems have detected a potential issue regarding missing usage records for Programmable Wireless (PW) and Narrow Band (NB) SIM cards from T-Mobile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 18, 2020 - 15:51 PDT
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