SMS Delivery Delays When Sending Messages to Tigo Network in Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing any issues with SMS delivery delays when sending messages to Tigo network in Colombia. This incident has been resolved.

Posted Feb 08, 2022 - 21:19 PST

Monitoring

We are observing successful SMS delivery when sending messages to Tigo network in Colombia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 08, 2022 - 19:19 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending messages to Tigo network in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 08, 2022 - 17:24 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages to Tigo network in Colombia. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.

Posted Feb 08, 2022 - 15:28 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).