Inbound Voice Outage to Subset of Twilio Mexico Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Mexico phone numbers phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jul 08, 2022 - 14:04 PDT

Monitoring

We have started seeing recovery for inbound calls to Mexico phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 08, 2022 - 11:57 PDT

Update

We are observing call failures to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 08, 2022 - 10:23 PDT

Update

We are observing call failures to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 08, 2022 - 08:25 PDT

Investigating

We are observing call failures to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 08, 2022 - 07:33 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).