Intermittent Issues with Inbound Message Status Updates Across Multiple Channels

Incident Report for Twilio

Resolved

The issue impacting inbound message delivery status has been resolved and inbound message status is operating normally at this time.

Posted Jun 25, 2026 - 15:40 PDT

Monitoring

Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 25, 2026 - 15:11 PDT

Update

We are continuing our investigation and have discovered Messaging Conversations and Flex Conversations is affected by the issue with inbound message delivery status.

Posted Jun 25, 2026 - 15:02 PDT

Update

We are investigating intermittent issues with inbound message delivery status across multiple messaging channels. At this time customers may experience issues with inbound messages not going to RECEIVED status. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 25, 2026 - 14:27 PDT

Investigating

Our monitoring systems have detected a potential issue with inbound message delivery status. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Jun 25, 2026 - 14:14 PDT

This incident affected: FLEX (Flex Conversations) and PROGRAMMABLE MESSAGING (SMS, Messaging Channels, Conversations, RCS Messaging).