Issue With Twilio's Status Page Portal where the Internet of Things Section Was Removed

Incident Report for Twilio

Resolved

We have sent notifications to impacted customers subscribed to the “Internet of things” components to recreate any previous subscriptions they had for IoT products.

Posted Jul 04, 2023 - 14:34 PDT

Update

We're still continuing to investigate with our provider if the deleted subscriptions can be restored. In case those subscriptions cannot be restored, you should recreate your subscriptions to Status Page updates for Internet of Things products. We'll give another update in the next 8 hours or so.

Posted Jul 04, 2023 - 05:38 PDT

Update

We're still investigating with our provider if the deleted subscriptions can be restored. In case those subscriptions cannot be restored, you should recreate your subscriptions to Status Page updates for Internet of Things products. We'll give another update in the next 4 hours or so.

Posted Jul 04, 2023 - 01:47 PDT

Update

Posted Jul 03, 2023 - 23:56 PDT

Update

We are continuing to investigate this issue.

Posted Jul 03, 2023 - 23:52 PDT

Investigating

Around 21:00 UTC, the Internet of Things section was removed from the Twilio Status Page. When it was removed, if you were subscribed to Status Page updates for Super SIM & Programmable Wireless, you may have received an email saying you were automatically unsubscribed. We have added the Internet of Things section back to the Status Page; however, subscriptions to Status Page updates were not restored. We are investigating with our provider if the deleted subscriptions can be restored. In case those subscriptions cannot be restored, you should recreate your subscriptions to Status Page updates for Internet of Things products.

We will give you an update in 1 hour.

Posted Jul 03, 2023 - 22:56 PDT

This incident affected: TWILIO PLATFORM (Other).